Archive for May, 2008|Monthly archive page

Designing for the Social Web

I wrote a blog post back in March on a excellent panel session at I attended at SXSW 2008 on designing social networking sites, entitled Social Design Strategies. One of the panelists, Joshua Porter, has just published book on the subject: Designing for the Social Web. I can’t recommend it highly enough. It’s concise, to the point and covers more than just social networking design. For example, there’s some excellent stuff on how to design a good sign-up process and how to respond to customers on service failures. Joshua details a hierachy covering different levels of customer engagement and how to move them up the value chain. All in all brilliant.

iPlayer BAFTA

I was at the BAFTA awards on the BBC table as iPlayer was nominated. Alas I no longer work for the BBC, I was not on the list to collect the award, despite the fact that I invented and pioneered it. When Tony Ageh collected the award he gave the following speech: “iPlayer is the product of many fathers, however there is one person who should be up here but he can’t be because his name isn’t on the list and that is Ben Lavender.” I was touched. Thanks Tony.